Our Services

At True North Performance Solutions, we deliver tailored, data-driven strategies that help small businesses improve performance, optimize operations, and strengthen their teams. We know that no two businesses are the same — so we partner with you to design practical solutions that solve real-world challenges and drive measurable results.

Business Assessments & Diagnostics

We start by getting a clear picture of your business’s current state — what’s working, what’s slowing you down, and where opportunities exist.

  • Front-End Analysis: Identify operational pain points, skill gaps, and business challenges to set the foundation for targeted improvements.

  • Gap Analysis & Training Needs Assessment: Compare current employee capabilities against required competencies to pinpoint exactly where development is needed.

  • Validation Analysis: Evaluate whether past improvements, training, or initiatives are delivering the results you expected — and adjust course as needed.

A group of four young men participating in a team meeting in a modern office with exposed brick walls, large windows, and a whiteboard filled with sticky notes and diagrams.

Process Improvement & Optimization

Your operations should work for you — not against you. We help small businesses streamline workflows, reduce waste, and build systems that support growth.

  • Strategic Performance Optimization: Align your processes, goals, and team efforts to maximize productivity and long-term success.

  • SOP (Standard Operating Procedure) Development: Create clear, consistent, and easy-to-follow procedures so teams can deliver high-quality work every time.

  • Ongoing Consulting & Performance Improvement: We stay by your side, providing continuous support, strategy refinement, and accountability to drive sustained success.

Notebook with the words 'Standard Operating Procedures' written on it, surrounded by colorful paper clips, binder clips, pens, and paper. Donut paper and crumpled papers are also visible on a wooden desk.

Data-Driven Decision Support

Making the right call starts with the right insights. We transform raw data into actionable recommendations that help you lead with confidence.

  • Performance Analytics & Reporting: Track, analyze, and interpret performance data to guide smarter decisions.

  • Operational Efficiency Metrics: Use data to uncover hidden inefficiencies and measure the impact of improvement efforts.

  • Evaluation Frameworks: Build systems that not only collect data but translate it into practical, day-to-day actions.

Person working on a laptop displaying analytics charts, with a smartphone and glasses on a white desk.

Training Design & Development

Your people are your biggest asset — and they deserve training that sticks.

  • Microlesson Development: Design short, focused learning modules that improve knowledge retention and on-the-job application.

  • Comprehensive Training Programs: Develop full-scale onboarding, skills development, and leadership training aligned to your business needs.

  • Training Evaluation: Measure the impact of learning programs to ensure they’re achieving real performance improvements.

A woman in professional attire giving a presentation to a group of construction workers in safety vests and helmets in a conference room.

Who We Work With

We specialize in partnering with small businesses (2–100 employees) across the Inland Northwest, including construction, healthcare, retail, manufacturing, logistics, startups, and local government agencies. We also provide select remote services to businesses outside the region.

If you’re ready to improve how your business operates, empower your team, and set a stronger course for the future, let’s connect for a free consultation.

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!